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RETURNS POLICY

Planet54.com will accept returns:

While Planet54.com shall make every effort to accommodate its Consumers and Retailers, our Returns Policy has to be one that is both reasonable and in strict accordance with Section 56 together with Section 57 of the Consumer Protection Act (CPA)

The Act permits returns within the first 6 Months in the following circumstances:

1. Where goods have been incorrectly supplied. An example of this is where a User orders goods and receives goods that are substantially different from what was ordered. Planet54.com will then have the incorrect goods picked up and the correct goods delivered at no charge to the Consumer.

2. Where the goods sold are materially defective. Materially defective means that the goods are not suitable for the purposes for which they are made or designed and that the defect affects the usage of the item. Planet54.com reserves the right to inspect the goods once they have been returned before offering the Consumer recourse on the matter, which will include;

  • A full refund where the goods are found to be materially defective OR
  • A credit to the value of the goods
  • A replacement of the goods

 

Materially defective here excludes minor scratches, dents, marks or defects which do not affect the usage or enjoyment of the goods.

3. All goods purchased from Planet54.com via the Website or Online Platform within 5 days of purchase, also known as the "cooling off" period in terms of the Consumer Protection Act (CPA) Planet54.com will only accept returns if the goods are in their original packaging, All tags are still attached, unused and the Consumer is able to provide a valid, dated proof of purchase.

Refund payments back to the customers account will take 7-14 working days from the time the refund has been approved and stock returned to the premises of Planet54

Planet54.com will not accept returns:

1. The Consumer Protection Act (CPA) specifically excludes 'buyer’s remorse' and Planet54.com reserves the right to reject returns that are sought because the Consumer has 'changed his mind' or no longer wants the item after the purchase has been made.

2. Where the goods have been damaged due to ordinary wear and tear or worn out in the ordinary course of use.

3. Where the goods have been purchased from other retailers and not Planet54.com.

4. Where the goods fall into one of the following categories:

  • Underwear, sleepwear, Swimwear or lingerie
  • Goods that have been personalised or custom made
  • Goods that have been specifically ordered for the Consumer and are not in ordinary stock
  • Goods that may pose a health or safety hazard if returned or reused
  • Earrings, including studs, piercings, hair pieces, attachments and other personal body items due to health and safety considerations

 

5. Where the goods have been willfully damaged or have been damaged by the gross negligence of the Consumer or Retailer.

6. Where the goods have been damaged by Force Majeure, or an act of God such as inclement weather, natural disaster, power failure, electrical surges or circumstances outside of Planet54.com’s control.

7. Planet54.com reserves the right to hold the Consumer Liable for delivery charges in the event of one or more of the above circumstances being the reason for return of the goods

Conditions for FREE DELIVERY FOR ORDERS OVER R250.00

Planet54.com offers consumers free delivery of all orders over R 250.00 (two hundred and fifty rand)

The free deliveries are subject to the following conditions:

  1. The total basket value of the purchase must be R 250.00 (two hundred and fifty rand) or more.
  2. This may constitute a single item, or multiple items totalling R 250.00 (two hundred and fifty rand) or more.
  3. Should the consumer return one or more item after having received the free shipping, thereby dropping the total basket value or total value of the purchase to below R 250.00 (two hundred and fifty rand) then that consumer shall be liable for shipping charges as determined by Planet 54.
  4. Planet 54 reserves the right to levy shipping charges at its discretion where there has been abuse or misuse by consumers of the free shipping offer.