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Planet54.com Return Process

We aim for big smiles so if you’re not completely happy with your purchase, we will gladly refund you.

  •  

    No.1

    Go to your Account page on PIanet54.com to Log your return online. Alternatively, you can call our customer careline

  •  

    No.2

    A consultant will be in contact to assist you through the process

  •  

    No.3

    We will collect your packaged returns from your nominated address at no additional charge

  •  

    No.4

    You will be notified once your item(s) have been received and we have begun processing your refund

  •  

    No.5

    The money will be refunded to the account of the card you used to make the initial purchase

 

Item must be returned to us in good condition to our warehouse within 7-14 days of receipt

 

Please note that items must be returned with all of the barcode tags intact. Your items should be in their original packaging

 

For hygiene reasons. we cannot offer refunds or returns on pierced jewellery, underwear or swimwear, unless the items have visible manufacturing defects

To read the complete Return Policy Click Here

Please contact our customer care team at [email protected] if you have any futher questions