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Help

Having a “Houston, we have a problem” moment?

You’re not alone! Our dedicated customer care team is available to help with any enquiry you might have.

  1. To help us help you, please see below for our contact details and get in touch with one of our helpful consultants
  2. Email us directly at help@planet54.com
  3. Or fill out the enquiry form below and we’ll get back to you shortly
fill Enquiry Here

Faq

1.
How Can I Track My Order?

Go to your account and click on the ‘TRACK YOUR ORDER’ tab to see the status of your order

2.
How long will my order take to arrive?

3-5 working days

3.
I have placed an order but it does not appear in the 'YOUR ACCOUNT' section?

Go to your account and click on the 'CHECKOUT' tab to view all items in your shopping cart

4.
What is the Planet54.com return policy?

Refer to the 'RETURNS POLICY' link below

5.
How do I return a product to Planet54.com?

Call one of our friendly consultants who are ready to assist you with the return process, which you can view on the 'RETURN PROCESS' link below

6.
How do I check the status for my returned order?

Refer to the 'MY RETURNS' tab in 'YOUR ACCOUNT' page

7.
I just cancelled/returned my order. When will I receive my refund (credit card)?

Within seven working days

8.
Is it safe to shop online using my debit card or credit card?

Yes, please see our 'PRIVACY POLICY' link below

9.
Is my personal information secure?

Yes, please see our  'PRIVACY POLICY' link below

10.
My payment failed while making a purchase. What should I do?

Please ensure that you have used your correct personal details and card information. If the problem persists, contact one of our consultants for further assistance

11.
Are there any hidden charges when I make a purchase on Planet54.com?

All our product prices include VAT and delivery charges only

12.
How do I determine the correct size for me?

Please refer to the 'SIZE GUIDE' tab to help you best determine the perfect fit for you. Alternatively, contact one of our consultants for further assistance

13.
What are the benefits when I create an account?

You get exclusive access to “members only” sales and new products and arrivals updates

14.
For how long can I hold the products in my cart?

For a maximum of 3 days